by carolynkilmer@gmail.com | Aug 18, 2016
The best book to have as your desk reference and training guide for new employees. -Lucy, Amazon.com review
by carolynkilmer@gmail.com | Aug 18, 2016
There is ample content here to walk away and immediately begin putting this process to work for your company, department, or team, or even just to strengthen your own customer service process. Whatever your position, and in whatever industry you work or lead, there is...
by carolynkilmer@gmail.com | Aug 18, 2016
It was a pleasure to read The Apple Experience by Carmine Gallo. I will now look at how the best companies provide customer service, right along with how I will notice how other companies could do it better. I will also challenge myself to provide amazing experiences...
by carolynkilmer@gmail.com | Aug 18, 2016
After writing The Presentation Secrets of Steve Jobs and The Innovation Secrets of Steve Jobs I think it is safe to say that Carmine Gallo is an expert in all things Apple and this book delivers just as the others have… The Apple Experience is a great read for...
by carolynkilmer@gmail.com | Aug 18, 2016
I purchased the book to see if I could take some of the ideas that Apple uses to train their employees and give their customers the perfect experience. I restructured a lot of my business based on the information I received from this book. I highly recommend it for...
by carolynkilmer@gmail.com | Aug 18, 2016
It is foolish to think you can read this book and just implement some of the steps and create an outstanding brand like Apple. It is a matter of changing the culture of your business. The blueprint for creating an outstanding brand is completely contained in this...
