Five Steps to Better Crisis Communications

The recent devastating earthquake, tsunami, and now, nuclear disaster in Japan has put that country and much of the world in crisis management mode. Leadership and clear communication are essential in any crisis so I thought it timely to revisit an article I wrote...

Lush: Happy People Selling Happy Soap

At Lush happy people make happy soap, literally—the handcrafted cosmetics are fresh, free of preservatives, and made with ingredients not tested on animals. I know because I heard the same story told consistently by the CEO as well as individual employees in three...

A Steve Jobs Presentation By the Book

Apple CEO Steve Jobs took the stage unexpectedly on Wednesday, March 2, to introduce the new iPad2. After a Steve Jobs presentation the question that I typically hear is “Can anyone give a presentation like Steve Jobs?” The answer is yes—anyone can use his techniques....

Class is in Session

On Monday, February 7th, I gave a presentation to faculty and students at Stanford’s Graduate School of Business. It was part of a program called the Mastery in Communication Initiative. These bright and ambitious MBA students have wonderful ideas to share...

Improving Your Presentation Skills

As part of my series for Forbes.com, I was interviewed by Forbes Publisher, Rich Karlgaard, on how to best prepare for your next presentation. We discuss some techniques thst at some of the best presenters including Cisco’s John Chambers, business author Tom...