by carolynkilmer@gmail.com | Aug 30, 2012
The Apple Store has a secret. Once you know the secret you can use the information to completely reinvent and reimagine the experience your customers have with your brand. I first revealed the secret in my new book, “The Apple Experience.” This week, the...
by carolynkilmer@gmail.com | Aug 23, 2012
After spending one year researching the Apple Retail Store, I reached the conclusion that the secret sauce to Apple’s astonishing success in retail lies in what customers don’t see—the way employees are hired, trained, motivated, and taught to communicate...
by carolynkilmer@gmail.com | Jul 9, 2012
In this 1-hour webinar, Carmine Gallo discussed the key concepts to building insane customer loyalty from his new book, The Apple Experience. Zendesk makes and sells customer service software for many brands including Zappos and Groupon. More than 800 people...
by carolynkilmer@gmail.com | Jun 4, 2012
In this Keen On episode, Carmine talks about the innovation and presentation secrets of Steve Jobs.
by carolynkilmer@gmail.com | Dec 21, 2011
Carmine was interviewed by Andrew Keen of TechCrunch TV about Foursquare and his book The Power of Foursquare. TechCrunch Post Is foursquare doing a kleenex and becoming a noun? Judging from the cover of Carmine Gallo’s new book, The Power of foursquare: 7 Innovative...
by carolynkilmer@gmail.com | Dec 21, 2011
Carmine was interviewed by Andrew Keen of TechCrunch TV about legacy of Steve Jobs and other subjects. TechCrunch TV Article. It’s not every American who can wow Paris. But earlier this month at Le Web, the author and communications expert, Carmine Gallo, impressed a...
