by carolynkilmer@gmail.com | Jul 5, 2020
Florida State psychology professor Anders Ericsson, a giant in the field of peak performance, passed away this month. Malcolm Gladwell brought Ericsson’s research to a larger audience in his book, Outliers. Many of us are familiar with the now-famous “10,000-hour...
by carolynkilmer@gmail.com | Jun 27, 2020
The simplest way to keep an audience’s attention is to break a pattern. In other words, change it up. That’s exactly what Apple did in its first all-virtual presentation to kick off the 2020 WorldWide Developers Conference. Apple CEO, Tim Cook, walked onto the stage...
by carolynkilmer@gmail.com | Jun 8, 2020
It’s easy to meet anger with anger. It’s harder to meet anger with empathy, but the leaders who strive to understand how others feel will earn the admiration of their employees, customers, and the communities in which they do business. A closer look at statements made...
by carolynkilmer@gmail.com | May 5, 2020
Every crisis is unique, but the model for communicating in a crisis follows a time-tested formula. Every crisis is unique, but the model for communicating in a crisis follows a time-tested formula. Leaders throughout history have used plain language to convince people...
by carolynkilmer@gmail.com | Apr 10, 2020
The lead scientist during the coronavirus pandemic has a gift for translating science into everyday language According to Dr. Anthony Fauci’s wife, Christine Grady, his “enduring gift to society” is his ability to make complicated information easy for everyone to...
by carolynkilmer@gmail.com | Apr 7, 2020
Every crisis is unique, but the model for communicating in a crisis follows a time-tested formula. Leaders throughout history have used plain language to convince people to take massive action. In a press conference on Saturday, April 4, New York Governor Andrew Cuomo...
