by carolynkilmer@gmail.com | Apr 4, 2018
I’ve been obsessed with happiness lately because few people seem to have it. It’s an important subject for leaders, entrepreneurs, business professionals and students because our thoughts control our behaviors. Neuroscientists and cognitive psychologists have found...
by carolynkilmer@gmail.com | Apr 3, 2018
There are 175 seats on Southwest Airlines’ new Boeing 737 planes. And every seat tells a story. Southwest’s leaders recognize the power of emotional storytelling to connect with employees and customers on a deeper level than the average company. Over the last few...
by carolynkilmer@gmail.com | Apr 2, 2018
Analysts and Berkshire Hathaway shareholders look forward to reading Warren Buffett’s annual letter for its wit, wisdom, and insights. I enjoy it because I can always count on Buffett, a life-long student of communication, to use metaphorical references to explain...
by carolynkilmer@gmail.com | Mar 24, 2018
Twenty years ago, I read a book called My American Journey by retired four-star general (and later U.S. Secretary of State) Colin Powell. One of his rules for successful leadership sticks with me to his day. Powell said, “Perpetual optimism is a force multiplier.”...
by carolynkilmer@gmail.com | Mar 6, 2018
Harvard business professor John Kotter once said that leaders “under communicate their visions for change by at least a factor of 10.” A single email, a single presentation, a single tweet is not enough. Changing a narrative requires repetition. I was thinking about...
by carolynkilmer@gmail.com | Feb 28, 2018
The famous TED speaker and New York Times bestselling author Daniel H. Pink, along with his team of researchers, spent two years analyzing more than 700 studies in fields ranging from economics to psychology to unearth the hidden science of perfect timing. I...
