by carolynkilmer@gmail.com | Nov 29, 2012
President Barack Obama uses three public-speaking techniques to captivate his audiences. Like all of us, sometimes he has an off night. When he’s at his best, though, Obama is a gifted speaker who has something to teach all leaders in business and politics, regardless...
by carolynkilmer@gmail.com | Nov 19, 2012
Adding staff for the holiday season is not unusual in retail. What is unusual is how America’s most profitable retailer, The Apple Store, trains its employees to communicate with customers to reduce the stress and frustration of shopping on Black Friday and other busy...
by carolynkilmer@gmail.com | Nov 15, 2012
Many customers shopping for a new PC this holiday season will be surprised by the new look and feel of Microsoft’s Windows 8 operating system. “Live tiles” are the centerpiece of the experience. The vivid and animated tiles fill the screen and are built for...
by carolynkilmer@gmail.com | Nov 5, 2012
Jonathan Ive can look at a sunflower and see a computer. That’s why I’m excited to hear that Apple has given more responsibility to its chief designer. The announcement takes place in the context of a major executive shakeup. This week Apple announced that Scott...
by carolynkilmer@gmail.com | Oct 30, 2012
Microsoft’s new Surface tablet has been met with some mixed, but generally favorable reviews. The New York Times product reviewer, David Pogue, calls the operating system “smooth, beautiful, and fun to use.” A blogger for the technology Web site, The Verge, said...
by carolynkilmer@gmail.com | Oct 24, 2012
If I told you that the Apple iPad Mini was 7.2mm thin, would you be excited about it? Probably not. What if I told you that it was as thin as a pencil? The product suddenly becomes more interesting, doesn’t it? Apple spokespeople have all mastered a communications...
