by carolynkilmer@gmail.com | Oct 5, 2016
If you stay at one of JW Marriott’s 75 hotels and resorts around the world, you might notice something unique about the people who check you in, take your bags, and serve you at the restaurants and spas. They hold their heads higher, make more eye contact, have a warm...
by carolynkilmer@gmail.com | Oct 3, 2016
Dr. David Feinberg is equally comfortable talking about Starbucks’ customer service as he is about medicare reimbursements and patient outcomes. And that’s why Feinberg is an astonishingly effective healthcare leader. Feinberg is constantly looking outside of his...
by carolynkilmer@gmail.com | Sep 30, 2016
VIDEO: Working For Steve Jobs And Johnny Cash Taught This Leader Two Valuable Communication Secrets “Johnny Cash and Steve Jobs were master storytellers,” Cameron Craig told me during a visit to Polycom’s headquarters in San Jose, California. Craig should know. He’s...
by carolynkilmer@gmail.com | Sep 8, 2016
At the Sanctuary Hotel in South Carolina’s Kiawah Island, a focus on the soft skills makes all the difference. It’s one of only 154 hotels in the world awarded Five-Stars by the Forbes Travel Guide. But, as I discovered on a business visit this summer, it stands out...
by carolynkilmer@gmail.com | Aug 31, 2016
“How long should my presentation be?” It’s one of the most common presentation questions I’m asked by sales and marketing professionals as well as CEOs and business leaders. I won’t offer the “right” answer, but I’ll give you a good one. There are few right answers...
by carolynkilmer@gmail.com | Aug 27, 2016
The actor Matt Damon appeared on The Tonight Show a few weeks ago to promote a new movie. He wore a nicely tailored dark suit, vest, and tie. For another interview earlier the same day, Damon dressed more casually in a V-neck sweater. Damon dresses appropriately for...
