by carolynkilmer@gmail.com | Mar 19, 2019
Award-winning service doesn’t just happen. It starts with great stories shared each and every day. The Ritz-Carlton Hotel Company, the only hotel brand to win the Malcolm Baldridge national quality award (twice), is a brand built on storytelling. In his new book,...
by carolynkilmer@gmail.com | Mar 6, 2019
Cognitive scientists have a reasonably good idea of when audiences will stop listening to a presentation. It occurs at the 10-minute mark. According to molecular biologist, John Medina, people seem to get bored after approximately ten minutes—and it occurs in a class...
by carolynkilmer@gmail.com | Mar 5, 2019
Warren Buffett has two people in mind when he drafts his annual letters—his sisters, Doris and Bertie. They’re smart, he says, but they are not active in business and they don’t read the business pages every day.How does Buffett communicate a big idea to them?...
by carolynkilmer@gmail.com | Feb 26, 2019
Guy Kawasaki has so many memories of Steve Jobs, a memory card in my video camera ran out of room to store them all. Fortunately, I had a second one because I had a lot of ground to cover with the bestselling author of 15 books and former Apple Macintosh evangelist....
by carolynkilmer@gmail.com | Feb 17, 2019
Aristotle broke ground by claiming that the art of persuasion—rhetoric—can be learned. Although Aristotle was right, he may never have envisioned a day when a machine could also be taught to argue. It took 2,300 years for it happen, but it happened. On Monday,...
by carolynkilmer@gmail.com | Feb 2, 2019
The story of progress is complicated and that’s why Bill Gates is always looking for a better way to communicate it. Recently, Gates shared an infographic that tells the story simply, clearly and visually. Gates is part of a group of thinkers, authors, statisticians...
