by carolynkilmer@gmail.com | Dec 26, 2012
“You name it. I make it happen.” That’s what Rosalind (Roz) Searcy said when I asked her what she did for her employer, Zappos.com. I’ve met thousands of employees. I speak at their companies, conferences, or interview them for my columns and books. Most employees...
by carolynkilmer@gmail.com | Dec 26, 2012
UniFocus is one the industry leaders in delivering smart performance tools for Labor Management, Time and Attendance and Survey Feedback Solutions that are guaranteed to increase performance and drive return on investment to hospitality professionals. Carmine wrote an...
by carolynkilmer@gmail.com | Dec 13, 2012
Media training is the practice of preparing spokespeople (executives, celebrities, experts) for interviews. Media interviews are easy to handle when all is good with the company or brand. It’s predicting and answering the more difficult questions that cause the most...
by carolynkilmer@gmail.com | Dec 11, 2012
Wegmans, the Apple Store, and The Ritz-Carlton are considered customer service champions in their respective categories. These companies field calls daily from people eager to learn their secrets (In fact, The Ritz-Carlton created a Leadership Center to teach its best...
by carolynkilmer@gmail.com | Dec 7, 2012
Steve Jobs dropped out of college so he could drop in to the classes that looked more interesting. Reed College offered the best calligraphy course in the country. In those classes Jobs learned about serif and sans serif typefaces, something with no practical...
