The Human Side of Customer Service

by | Mar 31, 2011

Identical twins always intrigue me. When you meet a pair, it’s always a trip to see two people who look so much alike. Although, after interacting with them, you quickly learn that their personalities are so very different. Night from day. This reminds me a lot of...

PowerPoint Can’t Do It All

by | Mar 30, 2011

PowerPoint is a fantastic tool but don’t depend on slides and text alone to create your next presentation. I was interviewed a while back about creating presentations that tell a story. Here are some easy tips to help you create a better presentation. Rethinking...

What are you really selling?

by | Mar 25, 2011

Starbucks CEO Howard Schultz taught me a valuable lesson in communication skills—what you stand for is more important than what you make.  Let me explain. This month Starbucks celebrates its 40th anniversary. Starbucks opened its first Seattle store on March 30,...