by carolynkilmer@gmail.com | Mar 30, 2009
Unless Your Customer Writes Your Prescriptions, Keep Your Ailments to Yourself I work out several days a week and conveniently drop off my two tots, Josephine and Lela, at the gym’s onsite daycare facility. They love all the women who share the daycare duties...
by carolynkilmer@gmail.com | Mar 20, 2009
Financial analysts clamoring for transparency from GE Capital got exactly what they wanted. On March 19, GE Capital CEO, Michael Neal, joined 15 other GE executives to ease Wall Street’s concerns about the stability of its financial division with a detailed...
by carolynkilmer@gmail.com | Mar 15, 2009
Federal Reserve Chairman, Ben S. Bernanke, set aside his typical “fed speak” for a plain English conversation with the American people on CBS’s 60 Minutes. It’s been twenty years since a sitting chairman gave a television interview (Alan...
by carolynkilmer@gmail.com | Mar 9, 2009
Three things you can do to offer good customer service when service doesn’t come naturally to you. Although years have gone by since I experienced one of my most all time memorable stinky customer service moments, it’s still worth telling. I needed a 24 x...
by carolynkilmer@gmail.com | Mar 6, 2009
Now is the time to speak words of hope. Extraordinary leaders are more optimistic than average. If you want to stand apart, start using the language of motivation. In this week’s BusinessWeek column, Carmine writes about restoring confidence one presentation at...
